Scor model is the performance assessment framework in the literature that provides the mentioned comprehensiveness and reliability to respond to our concerns. Discuss the various methods used to measure supply chain costs, service, profit, and revenue. Based on the supply chain operations reference scor model and various established measures, a measurement model and a measurement instrument for scp in transport logistics are developed. Supply chain operations reference scor is a widely employed model for sc performance assessment, regardless its generic nature. The first level of performance indicator for reliability attribute is perfect order fulfillment. Jun 17, 2011 performance measurement can only help to identify the problems existing in the current supply chain, while it is helpless in exploring the root causes of these problems and thus choosing corresponding actions to improve supply chain performance. The purpose of this paper is to build a supply chain performance measurement framework using the supply chain operation reference scor model as a tool. Section 3 discusses the research methodology, and explains the reasons for using scor model in this study.
Chain metrics working group, their work is set out in the report. In addition scor helps to adopt best practices where deemed appropriate 23 and thus scor. Moreover, several performance indicators were defined for sc global measurement in the scor model or in the french standard fd x50605 afnor 08. Using the scor models performance measurements to improve. With the support from sci, we were able to map a generic relief chain and develop a performance measurement framework. At level 3, the elements model contains performance attributes, metrics, best practices and software features required for that element. Operational performance metrics in manufacturing process. This research was conducted to identify the supply chain model of pt. Brief description of some has been presented in table 1. Thus, this exploratory study is an empirical investigation of the. Pdf supply chain performance measurement using scor model. The supplychain operations referencemodel scor offers a model with standards to describe supply chains scor, 2003. Explain the characteristics of good performance measures.
Supply chain performance measurement using scor model in. Performance measurement in humanitarian logistics a process. Appendix c osd, military service, and dla enterprise performance. Supplychain operations reference scor model is a process reference model developed and endorsed by the supply chain council as the crossindustry, standard diagnostic tool for supply chain management. The supply chain operations reference scor model is designed to help maintain these processes and to evaluate them for effectiveness and efficiency. There are four levels of model development in the scor framework figure 2. Analysis of the performance of inventory management. The concept of supply chain management performance. This organization, the supply chain council, created the supply chain operations reference model, or scor. The purpose of this study is to measure the supply chain performance of the company with the approach of supply chain operations reference scor model and reveal the difference in the application of scor model in the distributor company.
The scor framework allows users to model supply chain structures and relationships in a progressive and systematic manner. Using scor model to gain competitive advantage sciencedirect. Performance measurement system for warehouse activities. This metrics are used to build performance trends for areas under improvement, or to compare against industry best practice performance. Performance measurement in humanitarian organizations. Ijopm linking scor planning practices to supply chain. The pocess categories further contain process elements, which isthe third and the last level in the scor model.
Using the scor model s performance measurements to improve construction logistics. A scor based approach for measuring a benchmarkable supply. Performance measurement, humanitarian logistics, scormodel introduction. The conflict between the topdown strategy decomposition and the bottomup implementation process is serious.
This study aims to investigate the construct of, and develop a measurement instrument for, supply chain performance scp in transport logistics. Scor metrics scpi focused supply chain performance. Understand the basics of an income statement and a balance sheet. We find and fix dollar leaks scor has identified over 200 key performance metrics to monitor overall supply chain performance level 1 metrics, as well as very focused metrics to help a specific process to improve level 2 and 3 metrics. The scor model as an effective tool for measuring supply. Oct 27, 2004 the supply chain operations reference model scor is a management tool used to address, improve, and communicate supply chain management decisions within a company and with suppliers and customers of a company 1. Supplychain operations reference model can be used as a framework for directing future supplychain management planning research. Scor is a process model, and separately, but related, a measurement model. Apr 23, 2017 supply chain performance measurement using scor model in the distribution company in indonesia abstract. The information was then analyzed and a performance measurement system for warehouse activities was developed. Systemic assessment of scor for modeling supply chains. What are the strategies for measuring supply chain performance.
So, it is proposed in the following to define the performance indicators using ecograi method because this is the most well known by the authors and because its generic approach allows adaptations. A metric is a standard for measurement of the performance of a process. Lotte mart indonesia lmi and analyze the performance of its cross dock distribution system using the adjusted supply chain operation reference scor model. The products studied were the fastest moving drinks and dairy category. This article presents a scorbased model for performance measurement in supply chains sc and apply. Pdf on apr 1, 2017, haryadi sarjono and others published supply chain performance measurement using scor model in the distribution. A multiobjective scorbased decision alignment for supply. Supply chain operations reference model linkedin slideshare. This study has reached its purpose to develop a performance measurement system based on scor. The hierarchical nature of the model allows strategic environmental footprint goals to be translated to specific targets and activities. Level 1 modeling provides a broad definition of the scope and content for the scor model figure 1.
Jan 30, 2015 a scorbased model for supply chain performance measurement. A scor based model for supply chain performance measurement. Pdf a scor based approach for measuring a benchmarkable. Trkman et al 2010 figure below shows scor model processes fig 1.
A fourth and fifth stages might also be considered. Scor model was developed and endorsed by the supply chain council scc as the cross. Scor model consists of 5 performance attributes reliability, responsiveness, agility, cost, assets. Pdf using supply chain operation reference model and. The scor model for supply chain strategic decisions scm. Performance measurement a report by the hospital supply. Performance measurement system for warehouse activities based.
Planning processes include determining resources, requirements and establishing the chain of communication for a. Scor has identified over 200 key performance metrics to monitor overall supply chain performance level 1 metrics, as well as very focused metrics to help a specific process to improve level 2 and 3 metrics. Modeling supply chain performance variables the insight for the development of effective performance measures and metrics needed to achieve a fully integrated sc. A scorbased model for supply chain performance measurement. Modeling and monitoring of construction supply chains. Measures for evaluating supply chain performance in. Each process is measured against these performance attributes.
Application in the footwear industry article pdf available in international journal of production research 53. A process model that focuses on the operational tasks within warehousing was designed. Pdf the supply chain operations reference scor model. A scor based approach for measuring a benchmarkable supply chain performance article pdf available in journal of intelligent manufacturing 241 february 2011 with 2,741 reads. Zhang and reimann used ve highlevel indicators of scor, simultaneously, to optimize sc performance and proposed a veobjective multiperiod mathematical model for planning a twoechelon sc. Management practices that produce bestinclass performance. Understand the structure of scor there are over 250 scor metrics that are organized in a hierarchical and codified structure from organization level 1 to process level 2 to diagnostic level 3. Scor modeling framework provides a systematic approach to describe. One of supply chain performance measurement model is supply chain operations reference scor. You may be wondering, what is an operations reference. Supply chain performance management solution the opportunity that the balanced scorecard and the scor model together present is one of a disciplined, organized, and systemic means of effectively measuring supply chain performance. The scormodel is still being developed the latest version of scormodel is numbered 7. The balanced scorecard the supply chain councils scor model the logistics.
Pdf supply chain performance measurement by combining. These metrics are also known as strategic metrics and key performance indicators kpis. Ijopm linking scor planning practices to supply chain performance. Different supply chain performance evaluation models frameworks hadbeen suggested by researchers.
Towards a framework for process mapping and performance. The achieved performance from the application of the scor based model for performance measurement fo r the whole sc was signif icant which 75. Pdf application of supply chain performance measurement. Figure 1 shows the infrastructure of the scor model, while figure. Performance measurement and control in logistics service providing elfriede krauth. The scor model is based on six main management processes that include. Application in the footwear industry article pdf available in international journal of production research 53 january 2015 with. These standard guidelines help to examine the configuration of their supply chains, identify and measure metrics in the supply chain.
The scor model provides a unique framework that links performance metrics, processes, best practices. Supply chain performance measurement by combining criterions of scor, gunasekaran and bsc models with regime technique. Detailed presentation on performance measurement along supply chain. The supply chain operations reference scor model describes the. Performance measurement can only help to identify the problems existing in the current supply chain, while it is helpless in exploring the root causes of these problems and thus choosing corresponding actions to improve supply chain performance. Analysis of the performance of inventory management systems. Described as most promising model for supply chain strategic decision making 2 model integrates business concepts of process, reengineering, benchmarking, and measurement into its framework 2 2 huan, samuel. The metrics are categorized in five performance attributes. Scor performance the performance or metrics section of scor focuses on understanding the outcomes of the. The model describes the business processes required to satisfy a customers demands.
The development of a performance measurement system can be divided into three main stages. Performance measurement in humanitarian logistics a. Effectiveness is the extent to which customers requirements are met, while efficiency measures how economically a firms resources are utilized to achieve a. One central finding is that performance measurement is more than the collection of data approaches that are able to combine the processoriented perspective with performance measurement are needed e.
Index termsperformance measurement, performance metrics, scor model, rfid radio frequency identification technology, erp system. Scor recognizes three levels of predefined metrics. The scor model describes the business activities associated with satisfying a customers demand, which include plan, source, make, deliver, return and enable. A metric is a standard for measurement of the performance of a supply chain or process. The purpose with this study is to develop a framework for process mapping and performance measurement in construction supply chains. Jun 15, 2016 a metric is a standard for measurement of the performance of a process. Performance and diagnostic metrics together drive performance improvement. The scor model describes the business activities associated with satisfying a customers demand, which include plan, source, make, deliver.
Supply chain performance measurement using scor model in the. To compete in the global markets, organizations strive to make the outstand performance. Scor processes source, make, deliver and return and performance standards adapted from original scor cost, quality. Section 4 presents the reference framework and the measurement metrics by performance attributes. Supply chain performance measurement performance measurement is generally defined as the process of quantifying the efficiency and effectiveness of action neely et al. Using the scor models performance measurements to improve construction logistics. Pdf a scorbased model for supply chain performance. This article presents a scor based model for performance measurement in supply chains sc and apply it in the context of brazilian footwear industry. The supplychain operations reference scor provides a standard description of supply chain processes, performance metrics, best practice and enabling.
Performance measurement a report by the hospital supply chain metrics working group. It consists of relationship between company strategy and supply chain metrics functional classification of decision areas in scm traditional approach to. In 1996, the scc has developed and released a structured framework model scor for scm systems and practices. The purpose of this study is to measure the supply chain performance of the company with the approach of supply chain operations reference scor model and reveal the difference in the application of scor model in the distributor company with retail and manufacturing company.
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